Buy a Home: Customer Testimonials
At Redfin our agents are paid on customer satisfaction, not commissions. Our goal is 100% customer satisfaction.
Over 1,700 customers have bought their home with Redfin.
- 96%: percent of customers, including those whose offers failed, would recommend Redfin to a friend.
- $3,594: the average negotiating advantage for Redfin buyers.
- $10,520: the average Redfin buyer commission refund.
- 45%: percent of Redfin buyers are first-time home-buyers.
Redfin does high-end homes too. See some of our $1 million+ customers.
"As impressive as their online tools are, they pale when compared to their personal service."
Abel and Emma Sanchez
MIT and Harvard Researchers
First-Time Home Buyers
Wellesley Home
Wellesley, MA
Redfin Direct Savings: $12,083
"From the initial offer to the home inspection and all the way to the closing, Redfin made us feel comfortable and at ease."
Deyano and Nikki Manco
Corporate Professional and Legal Assistant
Experienced Home Buyers
Ashland Home
Ashland, MA
Redfin Direct Savings: $4,700
"Based on the price drop and the potential of a Redfin refund, we determined that home ownership would actually be possible for us."
James and Maura Haley
Assistant Corporate Controller and Program Manager
First-Time Home Buyers
Holliston Home
Holliston, MA
Redfin Direct Savings: $6,100
"We knew we were in good hands when Alex took the time to explain the process and proceeded to help us every step of the way."
Kevin Eckhardt
First-Time Home Buyer
Brookline Home
Brookline, MA
Redfin Direct Savings: $8,217
"Buying our third home in five years was a joy with Redfin."
Patricia & Michael Robin
Museum and Sales Professionals
Experienced Home Buyers
North Attleboro Home
North Attleboro, MA
Redfin Direct Savings: $8,000
"You made the buying process easy to understand, and getting that reimbursement check went a long way to help with the closing costs."
Rob Haley
First-Time Home Buyer
Chelmsford, MA
Redfin Direct Savings: $2,840
"At times, we felt she went above and beyond her call of duty which we appreciated."
Joe and Sonia De Mesa
First-Time Home Buyers
Monterey Park, CA
Redfin Direct Savings: $8,200
"Thank you for making this difficult sale a little easier."
Marc Silvers
First-Time Home Buyer
Canoga Park, CA
Redfin Direct Savings: $11,333
"The only downside is I guess I now have a lawn to mow."
Ann and Kirk Smith
Co-Owners of SchimmelSmith Publishing
First-Time Home Buyers
Monrovia, CA
Redfin Direct Savings: $10,250
"I feel like I've gotten the best of both worlds - the needed expertise to purchase a home without the sales pressure of an old school agent."
Debra Behnken
Senior Project Manager
Experienced Home Buyer
Long Beach, CA
Redfin Direct Savings: $9,150
"We've been 100% satisfied with their professionalism, availability, work ethic and expertise."
Lisa and Phong Nguyen
Physicians
Experienced Home Buyer
Hermosa Beach, CA
Redfin Direct Savings: $12,916
"This is the future of real estate."
Richard and May Win Tan
Experienced Home Buyer
Rosemead, CA
Redfin Direct Savings: $6,083
"It is the quality of their agents that make Redfin the best way to buy a home."
Scott Charney
Experienced Home Buyer
Los Angeles, CA
Redfin Direct Savings: $23,083
"The entire buying process could not have been more user-friendly."
Tate and Eric Remensperger
Santa Monica, CA
Redfin Direct Savings: $48,333
"We bought a short sale property from offer until closing in less than two months."
Tomy Salim
Experienced Home Buyer
West Covina, CA
Redfin Direct Savings: $5,900
"We highly recommend Redfin."
Beth and Pieter van Es
Professor and Attorney
Experienced Home Buyer
Irvine, CA
Redfin Direct Savings: $14,100
"After making our offer online, our agent was quick to respond and helped us with every aspect of the transaction."
Brian and Mei R.
Experienced Home Buyer
Irvine, CA
Redfin Direct Savings: $12,133
"Redfin was great to work with in buying our first house."
Marissa and Tony Ippolito
First-Time Home Buyers
Mission Viejo, CA
Redfin Direct Savings: $9,583
"Truly a no-brainer and highly recommended for the busy professional."
Scott Esposto
Sales Representative
First-Time Home Buyer
Aliso Viejo
Redfin Direct Savings: $9,405
"I'd definitely recommend [my agent]... It's a new way of doing things."
Click to read the news story
Jose Viesca
Customer Featured in The San Diego Union Tribune
Experienced Home Buyer
San Diego, CA
Redfin Direct Savings: $9,000
"[Redfin] gave us a little extra money to actually be able to get into the house ... If you're willing to do a little work you can save a lot of money."
Click to see the video
Eric Allsopp and Melissa Lehardy
Redfin Customers on 10News, San Diego
Experienced Home Buyers
San Diego, CA
Redfin Direct Savings: $17,600
"We got a great deal thanks to the indefatigable support of our Redfin Team."
Robson Pereira
Experienced Home Buyer
San Diego, CA
Redfin Direct Savings: $5,875
"I've used the full spectrum of real estate services and can say that with Redfin, I received full service without paying full commission."
Bill Tang
Sunset District Home
Experienced Home Buyer
San Francisco, CA
Redfin Direct Savings: $15,698
"We couldn't have asked for better service in buying our dream home."
Bruce and Binlay L.
Experienced Home Buyers
Saratoga, CA
Redfin Direct Savings: $28,000
"Redfin's staff was courteous, helpful and competent, and assisted in driving our home purchase to a successful completion."
Chris and Karen Gilbert
Systems Engineer and H.R. Specialist
Experienced Home Buyer
Belmont, CA
Redfin Direct Savings: $14,167
"Our agent was awesome and the process of buying a home online was as smooth as can be."
Colin Bogart and Joan Pranata
Online Ops. Associate and Adwords Representative
San Francisco, CA
Redfin Direct Savings: $12,939
"We're used to researching on the Internet anyways, it's kind of a natural fit."
Click to see the video
Colleen and Scott Barneson
Redfin Customers on KRON 4, San Francisco
Experienced Home Buyer
Danville, CA
"We appreciated the long hours you were clearly putting in to the deal on our behalf!"
Darius and Pauline Wiles
Experienced Home Buyer
Redwood City, CA
Redfin Direct Savings: $19,833
"Redfin led us through every step, from the offer to the final inspection."
David Hungerford and P. Betty Su
Attorneys
First-Time Home Buyers
Oakland, CA
Redfin Direct Savings: $8,500
"From the moment we started working with Redfin, their agents have been responsive, concise, and really easy to work with."
Diana Lie & Brian Wey
First-Time Home Buyers
San Francisco, CA
Redfin Direct Savings: $12,433
"We’re particularly grateful for our Redfin agent. He was incredibly helpful, professional and responded very promptly to our issues."
Elly and Julian Phillips
Mountain View
Redfin Direct Savings: $20,833
"Obviously, we love the refund that we received, but we also loved that there were no high-pressure tactics used."
Eric and Elizabeth Lange
Experienced Home Buyer
Mountain View, CA
Redfin Direct Savings: $21,195
"The information Redfin's website provides is very useful and we were able to do our own research on pricing easily."
Jayadev Surapaneni and Mahitha Venigalla
Engineers
First-Time Home Buyers
San Jose, CA
Redfin Direct Savings: $10,500
"This is the third home I have purchased and has been by far the easiest, most cost effective route I have taken."
Jennifer Benson
Director of Customer Relations
Experienced Home Buyer
San Ramon, CA
Redfin Direct Savings: $10,683
"We had a wonderful experience buying our first home with Redfin."
Jennifer D.
Livermore, CA
Redfin Direct Savings: $27,500
"We were very impressed with the quality and value of Redfin’s service."
John and Elizabeth Ouren
Menlo Park, CA
Redfin Direct Savings: $30,000
"Our Redfin agent took care of all the details and we wound up with a refund worth nearly $14,000."
Lynnee and Edelmiro Jimenez
Sr. Finance Manager and Marketing Director
Experienced Home Buyer
Palo Alto, CA
Redfin Direct Savings: $13,743
"They run a top-notch operation."
Mark Lillibridge
Software Engineer
First-Time Home Buyer
Mountain View, CA
Redfin Direct Savings: $13,320
"Redfin delivered exactly the value I needed but at a cost that makes sense."
Mark Trang
Software Marketing Executive
Experienced Home Buyer
San Francisco, CA
Redfin Direct Savings: $12,660
"Redfin was exactly what we were looking for when it came to buying our first home."
Michael Harris and Emily Kane
Software Engineer and Adwords Representative
First-Time Home Buyers
Redwood City, CA
Redfin Direct Savings: $13,781
"Our experience with Redfin agent Susan Stalker was exceptional."
Nancy and John Evans
Experienced Home Buyer
San Geronimo, CA
Redfin Direct Savings: $36,300
"The Redfin refund gave me some extra buying power and really helped with closing costs, which is especially welcome with Bay Area prices!"
Nat Johnson
Engineer
First-Time Home Buyer
Mountain View
Redfin Direct Savings: $16,580
"They provide the service where buyers need it most, namely at the time of writing and negotiating a contract."
Peter Sayre
Experienced Home Buyer
San Francisco, CA
Redfin Direct Savings: $25,600
"For a higher-priced home, Redfin provided outstanding value compared to what we would have paid a traditional broker for the same service."
Phil and Tina Dur
Burlingame, CA
Redfin Direct Savings: $28,500
"Redfin charges a reasonable fee for their services and also provide excellent customer service."
Sven Junkergard and Nicole Douglas
First-Time Home Buyers
San Anselmo, CA
Redfin Direct Savings: $12,833
"The Redfin business model is a perfect fit for our needs."
Tim C.
Financial Advisor
First-Time Home Buyer
San Francisco, CA
"Redfin made the process smooth and painless and the rebate has made the home even more affordable."
Tom Lindsey
First-Time Home Buyer
San Francisco, CA
Redfin Direct Savings: $6,983
"It seemed kind of surreal to throw a half-million dollars into a house, but I have a lot of trust in my own judgment."
Click to read the news story
Eric and Lynn Boerner
Redfin Customers Featured in The Seattle PI
Experienced Home Buyer
Montlake Terrace, WA
Redfin Direct Savings: $8,000
"Redfin was there every step of the way from helping us negotiate a better purchase price through coordinating the closing process."
Andrew and Stephanie Stackhouse
Stay at Home Dad and Sales Professional
Experienced Home Buyer
Bridle Trails Home
Bellevue, WA
Redfin Direct Savings: $25,400
"Overall we saved $26,000. Now we can walk down the aisle and actually pay for people to eat."
Click to see the video
Bridgette and Lehrer Willis
Newlyweds and Stars of 60 Minutes
Experienced Home Buyers
Kirkland, WA
Redfin Direct Savings: $26,000
"The current real estate model seems like an all-you-can-eat buffet. ... The people who eat a lot get a deal. The people who eat very little get the short end of the stick."
Click to read the news story
David and Annette Wolf
Redfin Customers Featured in The Seattle PI
Experienced Home Buyer
Redmond, WA
Redfin Direct Savings: $16,000
"I like that [getting paid a salary] better than someone's compensation being tied directly to their commission on the house. It put us in a better position."
Click to read the news story
Erik Gerking
Redfin Customer Featured in The Seattle Times
Experienced Home Buyer
Lake Forest Park, WA
Redfin Direct Savings: $8,000
"With the $7000.00 Redfin Direct refund and the money saved from the lower price I will be able to afford to start renovating immediately."
Greg Lozensky
Operator of Kent Drywall
First-Time Home Buyer
Seattle, WA
Redfin Direct Savings: $7,000
"The online search tool made it possible for me to view properties available in the areas I was interested in and provided a preview picture when available; it made my search really easy. "
Lixin S.
Experienced Home Buyer
Sammamish, WA
Redfin Direct Savings: $10,000
"I just bought a house using Redfin and it rocks!"
Click to read more on Yelp
Matt Bell
Experienced Home Buyer
Washington Park Home
Seattle, WA
Redfin Direct Savings: $49,000
"We relied on the Redfin team to help craft an offer that not only worked for us, but that no seller would pass up."
Michael and Anna Teter
Lawyer and Mother
First-Time Home Buyers
Capitol Hill Home
Seattle, WA
Redfin Direct Savings: $8,300
"Redfin's site, with its detailed search functions, made it easy to narrow our search down to the kinds of houses we wanted, and even to subscribe for daily updates based on a search query, so that I could find out when new, interesting houses came on the market. "
Michael and Monica Bernstein
Principal Software Design Engineer
Experienced Home Buyer
Ravenna Neighborhood
Seattle, WA
Redfin Direct Savings: $11,000
"They are using their $23,000 refund to remodel their new home."
Click to see the video
Nick and Debra Marassi
Redfin Customers Featured on Evening Magazine
Experienced Home Buyer
Seattle, WA
Redfin Direct Savings: $23,000
"But it didn't really matter that it was online. We just liked the business model."
Click to read the news story
Perry Webster
Redfin Customer Featured in The New York Times
Experienced Home Buyer
Des Moines, WA
Redfin Direct Savings: $7,000
"After buying two homes through traditional services and never feeling like I got my money's worth, I decided to give Redfin Direct a go. I'm glad I did."
Peter Stoltz
Environmental Scientist
Experienced Home Buyer
Seattle, WA
Redfin Direct Savings: $8,500
"We ended up with a great house and money in our pockets."
Click to read more on Yelp
Prema Jacobson
Experienced Home Buyer
West Seattle Home
Seattle, WA
Redfin Direct Savings: $9,000
"If I'm going on holiday, I search the Internet for airfare, for the cheapest hotel rooms. So when searching for a house we were OK doing that, and Redfin made it easy."
Click to read the news story
Scott and Shufen Davis
Redfin Customers Featured in The Seattle Times
Experienced Home Buyer
Woodinville, WA
Redfin Direct Savings: $9,600
"Thanks Redfin for helping the "Do it yourself" buyer and revolutionizing the real estate industry."
Ted Norton
Boeing Engineer
Experienced Home Buyer
Seattle, WA
Redfin Direct Savings: $8,500
"Our Redfin agent helped us draft a compelling offer which was accepted by the seller for less than the asking price."
Tom Rabideau and Nicole Rendahl
Commercial Pilot and Lawyer
Experienced Home Buyer
Seattle, WA
Redfin Direct Savings: $7,900
"Redfin gave us great service, from understanding how to make an offer to closing on the property."
Tyler Wilson-Hoss and Danielle Goldberg
Carpenter and Chemical Dependency Professional
First-Time Home Buyers
Seattle, WA
Redfin Direct Savings: $6,200
"I felt I was in the driver's seat and controlled the process to meet my needs."
Webb Thomsen
VP Community Real Estate Finance, Key Bank
Experienced Home Buyer
Bellevue, WA
Redfin Direct Savings: $13,700
"My experience with Redfin was phenomenal. I have purchased real estate before and these are the most responsive agents that I have worked with."
Gregorio Vazquez
FAA Airports Chief Systems Engineer
Experienced Home Buyer
Silver Spring Home
Silver Spring, MD
Redfin Direct Savings: $7,980
"We couldn't be happier with the service from Redfin."
Michael and Carole Draper
Military Officer and Attorney
Experienced Home Buyers
Burke Home
Burke, VA
Redfin Direct Savings: $11,560
"We applied our $13,400 Redfin refund to our down-payment, and as a result, we were able to purchase a bigger home than we had initially budgeted for."
Michael Wilson and Jeannine Feasel
First-Time Home Buyers
Arlington Home
Arlington, VA
Redfin Direct Savings: $13,400
