Eleanor Ng

Very prompt reply and warm introduction about the loan service. Highly recommended!

Very experienced and helped to clarify a lot of the confusing terminology and policies. There were some communication issues that resulted in a few minor inconveniences. For example, we sent all of our documents and accounts initially, but at the last minute they told us we were short funds for closing. Turned out they had not included one of our accounts and so we had to rush over the same documents again. Similarly, due to miscommunication with the sellers on when the home would close, we had to make two trips to San Francisco to sign the loan documents because the first set of documents expired. Nothing significant, just minor inconveniences. Otherwise everything worked out well and we were given good service.