Scott W. Hawkins

The folks at Wells Fargo were incredible! They were always available to speak with us whenever we needed and were patient with us when we had questions or concerns. They helped us move very quickly through the closing process. We are so grateful for their help!

I chose Wells Fargo because they were one of the seller's preferred lenders, meaning a seller's credit if I chose them for my loan. At first, Scott was impressively responsive, answering very rapidly and efficiently at all times of the day. He offered to speak on the phone and did well in answering my questions. However, as soon as the contract was accepted, Scott's responsiveness deteriorated markedly. At one point, he was on leave for several days without an out of office reply and took three full business days to respond to questions. On multiple occasions I had to send questions again or refer him to previous commitments WF had made, correct errors in some of the documentation, and repeat questions. My satisfaction with WF was helped when they came through with the go-ahead to close quite early, at which point Scott became more responsive again. That said, WF's rates were better than the three other lenders I spoke with and they did offer a credit to me to secure my business. If you choose WF and Scott, I would just advise you to be prepared for a possible. lag in communication once they have your business.

Very responsive. Great guide through the maze of getting the loan process!