A decent experience with them. They were accommodating of our requested time to meet. Communication could be improved. For a first time home buyer there are a lot of questions and they didn't take the time to proactively walk through the process and explain what would happen. While they are obviously knowledgeable and forthcoming with information, you have to be the one to ask the questions, the information is not volunteered. Having them create a POA for the transaction is expensive.