Settlement Ink

Easy, fast and accommodating. Staff was personable and responsive. Great online interface.

It was a pleasure working with Joy & co. from Settlement Ink. Her team is very responsive, polite, and offers a smooth settlement process from beginning to end. There could be a lot of stress making sure your lender, your agent, and the seller's agent are all on the same page. Joy's team makes it easy and they use the Qualia online platform which streamlines the whole process so you won't be left wondering what the progress is on a daily basis. You could probably more or less receive the same settlement and title services elsewhere but keep in mind the communication could be hit or miss. We vouch for Settlement Ink because they easily supported our ~ 2 weeks closing time-frame and everything was a success. We've had other title & escrows fail to communicate hold-ups and even sent/received wired funds DAYS late. Settlement Ink timely dispersed funds and clearly communicated action items for both home sellers and buyers alike. Give Joy and co. a try - they do the hard work so you could focus on other things!

The team at Settlement Ink was spot on. Incredibly detailed, systematized, professional, timely and Covid friendly. I would highly recommend Joy and her team at Settlement Ink for your next transaction.

Very helpful and easy to work with.

They had poor communication, errors on paperwork, and a general lackadaisical approach to our transaction.

Our closing process went very smoothly, and we did everything remotely. Staff at settlement ink were very responsive to my numerous questions.

We were able to close on our property and received the disbursement of the proceeds, and that's about the only good thing I have to say about my experience with Settlement Ink. The staff did not seem to understand my questions to address them during the contract period as we prepared to close. As an example, I told them that we wanted to sign our paperwork at the settlement office on the closing day, but Settlement Ink thought that I was requesting to the closing remotely (I was not). They sent me paperwork to print and sign, despite my telling them multiple times that I do not own or have access to a printer. The whole process was extremely frustrating and I still was not able to review all of the documents in advance of the closing date, which meant that we had to spend more time outside on a cold December day reading paperwork before we signed. They do have an "outdoor" closing area available, but this is completely enclosed and so really is an "indoor" closing area that is separated from their office. Approximately 1 week after our closing, I sent them the final water bill via their Qualia system. Our condo building submeters the water and the bill is combined with electric (which I had told them in advance was the case), and so I asked Settlement Ink to confirm if the entire bill would be paid from our water escrow (which has available funds more than 4x the amount due). They did not respond despite a 2nd follow-up sent through Qualia. My husband called Settlement Ink by phone last week to again ask if the bill would be paid from our escrow. He was told that it would be paid that day and they would give him a call to confirm "within the hour." Needless to say, we never received a phone call or any other follow up about this bill, so we will need to follow up yet again in to ensure the bill is paid on-time and to retrieve the remaining funds from our water escrow.

I had a great experience and would recommend their service.

Settlement went smoothly. I appreciated being able to pre sign some things ahead of time.

We had title issues that came up last minute which probably could have been avoided witb

Awesome team!

Very professional!

I found them online, proved to be trustworthy to do business with. Joy is very knowledgeable and professional. Although for a good reason I couldn’t close the deal, got the deposit back, and learned a lot through the process.

Joy and Heather were great! Don’t use anyone else.

excellent title company. they contacted me 2 days after accepting an offer on my house! they kept in regular contact, keeping me updated on everything. the actual closing for us, only took 30 minutes! they are extremely efficient and will do everything they can to make the process as simple and as quick as possible. highly recommended.

Great customer service and it was very quick and easy to sign the paperwork for the sale of the house.

Great people.

Very efficient and helpful

Closing was efficient, but hate the esign system.

So far so good. They automatically give you the upgraded title insurance, so savvy customers will want to understand what they're paying for and what all is required. They're in a part of Bethesda that is too far from the metro to walk, really, so keep that in mind. Overall they were nice and it was easy to schedule their services.

We were kept informed of everything throughout the settlement process