Veterans United Home Loans

Thank you very much for taking the time to share this constructive feedback regarding your loan process. Comments like yours help us continue to improve! I am sorry to hear you felt left out of the loop; communication and working together with you as a team are important aspects of the home loan process. I have shared your comments with your loan team, but if you would like to speak with a member of management about your experience, or have more feedback to share, please contact our Client Advocate team. Respectfully, Jillian J., Client Advocate

Thank you for your feedback. The VA loan can be complex, and as a general rule of thumb, the best contract-to-close length for this government-backed option is 45 days. It’s possible to close these loans in a shorter time frame, which we were able to do with this loan, though I understand that this was not up to the expectations that you had in terms of speed. Our goal is to move every loan as efficiently as possible through the process, though with the added layer of scrutiny for a federally-backed mortgage loan, sometimes the quicker time frames are tough to meet as the lender works through all of the necessary approval items to finance the loan. I appreciate your business and the opportunity to help you utilize your VA loan benefit.