I appreciate the feedback shared by this customer. This is the first poor review I’ve received throughout my 10-year real estate career. I take great pride that my clients are happy with their purchase and they are most important to me. The hot water was working at the time of the walkthrough. The home inspector noted in his report that the hot water heater was an aged unit that soon needed to be replaced. The customer was advised in the inspector's report to hire a plumber prior to move in, however, the customer declined. I tried to accommodate the additional showing requests rearranging my schedule on a Sunday, but the homeowner canceled. Unfortunately, the file cabinet in the backyard was hidden under a pile of snow. I did my absolute best to help and definitely make a point to provide detailed information about the process for all clients and work diligently to accommodate their needs.